MORE QUESTIONS?

We’ll be happy to answer any of your additioanl questions.Chat with us through our live chat.

Email us via the CONTACT US form or directly at inquiries@primeanabolics.com or at primeanabolics@gmail.com

I HAVE AN ISSUE TO TAKE UP WITH YOU. WHAT SHOULD I DO?

EMAIL US FIRST. In an event you write a negative review in hopes to have the situation resolved your claim will be denied as the damage has already been done. If you have an issue, give us a chance to rectify it.

CAN I ASK YOU FOR ADVICE?

We do not provide cycle, diet or training advice. Such emails will be ignored.

We go on the base that you are a real buyer,a real consumer and you know exactly what you are looking for or you know the products that fit you.

IS THER A DISCOUNT ON BULK ORDERS?

Of course. We offer a huge discount of 30% if your order is at least $2000.

IS THERE A MINIMMUM ORDER?

Yes,the minimum order quantity is defined for each product.Kindly check before ordering.

CAN I PICK UP MY ORDER OR CALL YOU?

Absolutely not. We are a strictly an online store. Communication with our customers is done via email only.

WHAT IS YOUR TURNAROUND TIME?

Orders ship next business day after your payment clears. Sometimes the same day. Please note we do not ship or pick up payments on weekends.

BY MISTAKE I GAVE YOU A WRONG MAILING ADDRESS. WHAT HAPPENS NOW?

If you provided us with a wrong or incomplete mailing address we will notify the courier company and ask them to modify the delivery address but in some cases according to the current laws in your country in terms of drugs,pharmaceuticals editing the address of delivery is not without risk,Please double check your mailing address before ordering. If the package is sent back to us,you will have to pay again for shipping fees to your address.

IS THER A RISK OF SEIZURE?

The risk is less than 5% because of some closed countries like North Korea,Cuba and others. It’s impossible. All mail shipped arrive to your destination country.In rare cases,your parcel can be opened just for inspection and then release for a complete delivery.

WHAT IF COURIER MAIL LOOSES OR DO NOT DELIVER MY PACKAGE?

We will not take responsibility for courier mail company. We will contact them immediately to figure out why it has been lost or what the delivery delayed and request them to fix the issue. If from the courier mail company delivery status says “delivered” we consider your package as such and in this case there is no meaning for us to ask them where is the parcel. That being said each case will be looked into on individual basis.

WHY AM I NOT GETTING YOUR EMAILS?

Our emails might go to your SPAM/JUNK folder. Please put our email address in your “safe list” or in your contact list.

 

IS SIGNATURE REQUIRED ON DELIVERY?

It is not unless you request it. An additional $25 charge will be applied for the “signature required” option.

IS MY PACKAGE ANONYMOUS?

Yes,your parcel is anonymous.Everything is well seal and discreet packaging.

WHY IS MY TRACKING NUMBER NOT SHOWING ONLINE?

Tracking system doesn’t work in real time. After the package is dropped off, it could take up to 12 hours before your tracking number appears online.

DO YOU PROVIDE A TRACKING NUMBER?

Yes. The same day your order is shipped, you will get an automated email with your tracking number.

DO YOU SHIP TO PO BOXES?

Yes.

WHAT TYPE OF MAIL DO YOU USE AND HOW MUCH DO YOU CHARGE FOR SHIPPING?

$50 for normal shipping . Transit time is 4-7 business days.

$90 for express shipping.Deliver time,2 business days elsewhere). Priority Post shipping is free on orders over $2000.

WHERE DO YOU SHIP?

We provide Worldwide Service. Products will only be shipped if there is a CURRENT STOCK AVAILABLE and orders are shipped.

The current stocks can be available in our branches which are : Romania,Germany,USA,Canada,Sweden,Poland,UK,Russia and Ukraine.

Some customs fees might applied. Delivery’s 80% guaranteed.

IS YOUR SITE LEGIT? DO YOU HAVE REFERENCES?

We are an APPROVED OFFICIAL ONLINE DISTRIBUTOR for :

  • Innovagen
  • Teragon Labs
  • Nurotropin
  • Balkan Pharmaceuticals
  • British Dragon

WHAT CURRENCY ARE YOUR PRICES IN?

The prices you see posted are in US Dollars (USD). For Western Union and MoneyGram your total at checkout will be calculated in US dollars (USD) or in your own currency,the calculation is automatic.

If you still have problem with the conversion,feel free to contact us for us to provide you the exact price in your own currency.

HOW DO YOU ACCEPT PAYMENT?

– WESTERN UNION you can make transfer online and Pay with Credit Card at Westernunion.com

– MONEYGRAM you can make transfer at any branch,post office or bank

– BITCOIN (20% Discount Applied)

– Credit Card using our payment gateway

 

HOW IS IT THAT YOU ARE A AMERICAN COMPANY BUT THE WESTERN UNION / MONEYGRAM PAYMENTS ARE ASKED TO SEND OVERSEAS?

Accepting Western Union or MoneyGram transfers in America would pose a security risk. Therefore we have no choice but to receive such transfers outside of America but the major fact is that we accept payments and ship orders according to the current stock with is from Europe most of the time.